香港迪士尼樂園 暫停開放
Temporary Closure of Hong Kong Disneyland Park
配合本港現時採取的防疫措施，香港迪士尼樂園暫停開放，以保障所有賓客和演藝人員的安全。我們會與政府及衛生部門保持緊密聯繫，視乎情況，公佈重開日期。
樂園標準門票由購買後起計，有效期為6個月。如有需要，香港迪士尼樂園度假區將協助已購買門票或已預訂度假區酒店的賓客退款。如有查詢，請電郵至 guest@hongkongdisneyland.com。
樂園門票和相關產品
- 凡於2020年1月26日至8月30日期間到期而未使用之樂園門票及其他有指定使用日期限的產品，包括美食餐券及迪士尼朋友自助餐套票，其有效日期將會自動延長至2020年8月31日。賓客只需出示原有的門票或產品確認，即可在新到期日之前用以進入樂園或換領產品。
- 若賓客於香港迪士尼樂園度假區的直營銷售渠道﹙包括香港迪士尼樂園官方網站、樂園正門售票處及香港迪士尼樂園訂房中心﹚購買了樂園門票，請將賓客姓名及確認編號電郵至 guest@hongkongdisneyland.com ，以安排未使用的門票之退款。
- 若賓客於香港迪士尼樂園官方微信小程式、飛豬官方旗艦店及樂園官方旅遊合作伙伴購買了樂園門票，請與原購票渠道聯絡以安排未使用的門票之退款。香港迪士尼樂園度假區將視需要全力提供協助。
- 以上退款安排均適用於樂園相關產品，包括觀光服務、魔法化妝廳體驗及樂園餐券。
酒店訂房
- 若賓客於香港迪士尼樂園度假區的直營銷售渠道﹙包括香港迪士尼樂園官方網站及香港迪士尼樂園訂房中心﹚預訂了樂園暫停開放期間的酒店住宿，請將賓客姓名及確認編號電郵至 guest@hongkongdisneyland.com ，以安排取消預訂並退款。
- 若賓客於香港迪士尼樂園官方微信小程式、飛豬官方旗艦店及樂園官方旅遊合作伙伴預訂了樂園暫停開放期間的酒店住宿，請與原購票渠道聯絡以安排取消預訂並退款。香港迪士尼樂園度假區將視需要全力提供協助。
「奇妙處處通」年票
未換領之「奇妙處處通」確認信或禮券
- 賓客若持有在2020年1月26日至5月31日期間到期而未換領之「奇妙處處通」確認信（只限新會籍）或禮券，可於樂園重開日起計三個月內，親臨指定地點並出示原有之確認信或禮券進行換領。每張會員卡於發出當日起一年內有效。
會籍延長
- 「奇妙處處通」會籍有效日期將按樂園暫停開放日數及會籍級別而相應延長。當樂園重新開放時，你將會收到更多有關資訊。
- 如會員的「奇妙處處通」會籍於樂園暫停開放期內到期，有關會籍的有效日期亦會相應延長。
生日禮遇
- 若會員的生日月份是在樂園暫停開放期間，受影響會員仍可於樂園重開後3個月內享用該生日禮遇。
As a precautionary measure in line with prevention efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.
The Standard Park Tickets are valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission to Hong Kong Disneyland park or have booked a resort hotel. For more details or enquiries, please send an email to guest@hongkongdisneyland.com.
Day Tickets and In-Park Products
- For unused Park Ticket and other date specific product, including meal voucher and Disney Character Buffet Dining Plan, with expiry date falls between January 26, 2020 and August 30, 2020 (both dates inclusive), the expiry date will be automatically extended to August 31, 2020. Guest shall use the same Ticket or Product confirmation for entry/usage before the extended expiry date.
- For Guests who have purchased Park Tickets through one of the Resort’s direct channels, including our official website, Main Entrance ticket booths and Disney Reservation Center, please contact the Disney Reservation Center at guest@hongkongdisneyland.com with Guest name and confirmation number to request refunds for unused tickets.
- For Guests who have purchased Park Ticket through our official WeChat Mini Program, Fliggy Flagship Store and the Resort’s official travel partners, please reach out to your original ticket purchase channel and raise the refund request for unused tickets. Hong Kong Disneyland will provide the best possible assistance as appropriate.
- The above refund arrangements also apply to park-related products and services, such as tour products, Bibbidi Bobbidi Boutique experiences and meal vouchers in the Park.
Hotel Bookings
- For Guests who have booked resort hotels for one of the days that Hong Kong Disneyland is closed, through one of the Resort’s direct channels, including our official website and Disney Reservation Center, please contact Disney Reservation Center via email to guest@hongkongdisneyland.com with Guest name and confirmation number for refund or cancellation requests.
- For Guests who have booked a resort hotel stay for one of the days that Hong Kong Disneyland is closed through our official WeChat Mini Program, Fliggy Flagship Store and the Resort’s official travel partners, please reach out to your original booking channel for refund or cancellation requests. Hong Kong Disneyland will provide the best possible assistance as appropriate.
Magic Access Annual Membership
Unredeemed Magic Access Confirmation / Magic Access Certificate
- Guests who are holding unredeemed Magic Access confirmation (for new membership only) or Magic Access Certificate with expiry date falls between January 26, 2020 and May 31, 2020 (both dates inclusive), may present the original confirmation or Certificate for redemption at designated location(s) in person within 3 months from the reopening date of Hong Kong Disneyland Park. Each Membership Card is valid for one year from the issue date.
Membership Extension
- The membership validity dates will be extended by the number of days the Park is temporarily closed, according to the membership tiers. More specific updates will be communicated to members when the Park reopens.
- Those whose memberships have expired during the Park’s temporary closure period will also have their validity dates extended automatically.
Birthday Privileges
- If it was member’s birthday during the Park’s temporary closure period, the affect member may enjoy the birthday privileges within three months after the Park reopens.
香港迪士尼樂園度假區
最後更新日期：2020年5月5日
Hong Kong Disneyland Resort
Last update on: May 5, 2020
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