香港迪士尼樂園度假區安排更新（2020年3月26日）| Arrangement Updates of Hong Kong Disneyland Resort (March 26, 2020)

香港迪士尼樂園暫停開放

Temporary Closure of Hong Kong Disneyland Park

配合本港現時採取的防疫措施，香港迪士尼樂園暫停開放，以保障所有賓客和演藝人員的安全。我們會與政府及衛生部門保持緊密聯繫，視乎情況，公佈重開日期。

樂園標準門票由購買後起計，有效期為6個月。如有需要，香港迪士尼樂園度假區將協助已購買門票或已預訂度假區酒店的賓客退款。如有查詢，請電郵至 guest@hongkongdisneyland.com。

樂園門票和相關產品

凡於2020年1月26日至8月30 日期間到期而未使用之樂園門票及其他有指定使用日期限的產品，包括美食餐券及迪士尼朋友自助餐套票，其有效日期將會自動延長至2020年8月31日。賓客只需出示原有的門票或產品確認，即可在新到期日之前用以進入樂園或換領產品。
若賓客於香港迪士尼樂園度假區的直營銷售渠道﹙包括香港迪士尼樂園官方網站、樂園正門售票處及香港迪士尼樂園訂房中心﹚購買了樂園門票，請將賓客姓名及確認編號電郵至 guest@hongkongdisneyland.com ，以安排未使用的門票之退款。
若賓客於香港迪士尼樂園官方微信小程式、飛豬官方旗艦店及樂園官方旅遊合作伙伴購買了樂園門票，請與原購票渠道聯絡以安排未使用的門票之退款。香港迪士尼樂園度假區將視需要全力提供協助。
以上退款安排均適用於樂園相關產品，包括觀光服務、魔法化妝廳體驗及樂園餐券。

酒店訂房

若賓客於香港迪士尼樂園度假區的直營銷售渠道﹙包括香港迪士尼樂園官方網站及香港迪士尼樂園訂房中心﹚預訂了樂園暫停開放期間的酒店住宿，請將賓客姓名及確認編號電郵至 guest@hongkongdisneyland.com ，以安排取消預訂並退款。
若賓客於香港迪士尼樂園官方微信小程式、飛豬官方旗艦店及樂園官方旅遊合作伙伴預訂了樂園暫停開放期間的酒店住宿，請與原購票渠道聯絡以安排取消預訂並退款。香港迪士尼樂園度假區將視需要全力提供協助。

「奇妙處處通」年票

賓客若持有在2020年1月26日至4月30日期間到期而未換領之「奇妙處處通」確認信（只限新會籍）或禮券，可於樂園重開日起計三個月內，親臨指定地點並出示原有之確認信或禮券進行換領。每張會員卡於發出當日起一年內有效。
「奇妙處處通」會員會籍有效日期，將按該會籍級別而作出相應順延。有關詳情將稍後在官方網站公佈。感謝各位會員一直以來對香港迪士尼樂園度假區的支持。

As a precautionary measure in line with prevention efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable.

The Standard Park Tickets are valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission to Hong Kong Disneyland park or have booked a resort hotel. For more details or enquiries, please send an email to guest@hongkongdisneyland.com.

Day Tickets and In-Park Products

For unused Park Ticket and other date specific product, including meal voucher and Disney Character Buffet Dining Plan, with expiry date falls between January 26, 2020 and August 30, 2020 (both dates inclusive), the expiry date will be automatically extended to August 31, 2020. Guest shall use the same Ticket or Product confirmation for entry/usage before the extended expiry date.
For Guests who have purchased Park Tickets through one of the Resort’s direct channels, including our official website, Main Entrance ticket booths and Disney Reservation Center, please contact the Disney Reservation Center at guest@hongkongdisneyland.com with Guest name and confirmation number to request refunds for unused tickets.
For Guests who have purchased Park Ticket through our official WeChat Mini Program, Fliggy Flagship Store and the Resort’s official travel partners, please reach out to your original ticket purchase channel and raise the refund request for unused tickets. Hong Kong Disneyland will provide the best possible assistance as appropriate.
The above refund arrangements also apply to park-related products and services, such as tour products, Bibbidi Bobbidi Boutique experiences and meal vouchers in the Park.

Hotel Bookings

For Guests who have booked resort hotels for one of the days that Hong Kong Disneyland is closed, through one of the Resort’s direct channels, including our official website and Disney Reservation Center, please contact Disney Reservation Center via email to guest@hongkongdisneyland.com with Guest name and confirmation number for refund or cancellation requests.
For Guests who have booked a resort hotel stay for one of the days that Hong Kong Disneyland is closed through our official WeChat Mini Program, Fliggy Flagship Store and the Resort’s official travel partners, please reach out to your original booking channel for refund or cancellation requests. Hong Kong Disneyland will provide the best possible assistance as appropriate.

Magic Access Annual Membership

Guests who are holding unredeemed Magic Access confirmation (for new membership only) or Magic Access Certificate with expiry date falls between January 26, 2020 and April 30, 2020 (both dates inclusive), may present the original confirmation or Certificate for redemption at designated location(s) in person within 3 months from the reopening date of Hong Kong Disneyland Park. Each Membership Card is valid for one year from the issue date.
The Magic Access membership validity dates will be extended according to the membership tiers. Details will be announced on the official website in due course. Thank you for your continued support to Hong Kong Disneyland Resort.